Privacy Policy

Information we collect

• Account and contact details — your name, email address, phone number and password (stored securely in hashed form) when you register or check out.
• Delivery details — the address you give us for delivering your order.
• Order information — the products you buy, order value, coupons used and order status.
• Prescription information — for prescription medicines, our pharmacist may ask for and review your prescription before dispatch.
• Payment information — payments are processed by Razorpay. We do not see or store your card, UPI or bank details; we only keep the payment reference ID.
• Reviews — the rating, comment and name you choose to publish.
• Usage information — pages visited on this website, recorded against a random session ID, and data collected by Google Tag Manager and analytics tools through cookies, to understand how the site is used.

How we use your information

• To process, deliver and support your orders, including verifying prescriptions.
• To contact you about your order by phone, SMS, WhatsApp or email.
• To manage your account, order history and wishlist.
• To prevent fraud and meet our legal and regulatory obligations.
• To improve our website and services.

We do not sell or rent your personal information to anyone, and we do not use your health or prescription information for advertising.

Who we share it with

• Delivery partners — only the details needed to deliver your order.
• Razorpay — to process your payment.
• Service providers that host our website and database, who process data only on our behalf.
• Government or law-enforcement authorities when required by law.

Cookies and local storage

We use your browser’s storage to keep you signed in and to remember your cart, and analytics cookies to measure site usage. You can clear or block cookies in your browser settings; the cart and sign-in may not work without them.

Data retention and security

We keep order records for as long as required under applicable tax and pharmacy laws and delete other data when it is no longer needed. Data is sent over encrypted (HTTPS) connections and access is limited to authorised staff.

Your rights

You can view your orders and details in My Account. To correct or delete your personal information, or to withdraw consent, contact us using the details below. We will respond within 30 days.

Children

This website is not intended for anyone under 18. Orders must be placed by adults.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact us

• Sharma Pharmacy
• Address: Nehru Garden, Landmark, A-42, Kamal Marg, Rajat Vihar, Shital Vihar, Khora Colony, Sector 62, Noida, Uttar Pradesh 201309
• Phone: +91 98106 22372
• Email: info@sharmapharmacy.com