Refund & Return Policy

Cancellation

You can cancel an order any time before it is dispatched by calling or emailing us. The full amount you paid, including any advance, is refunded.

Returns

• Unopened products in their original sealed packaging can be returned within 7 days of delivery.
• If you receive a damaged, expired, wrong or defective product, contact us within 48 hours of delivery with a photo and we will replace or refund it.
• For safety reasons we cannot accept returns of opened products, products with a broken seal or temperature-sensitive items (such as insulin and vaccines), unless they were damaged or wrong when delivered.

Refunds

• Once a return is approved or an order is cancelled, the refund is issued to your original payment method within 5–7 working days.
• If an order or item is cancelled because a prescription could not be verified, the amount paid for it is refunded in full.
• Any balance payable on delivery is not collected for cancelled or returned items.

How to request a return or refund

Contact us with your order number:

• Sharma Pharmacy
• Address: Nehru Garden, Landmark, A-42, Kamal Marg, Rajat Vihar, Shital Vihar, Khora Colony, Sector 62, Noida, Uttar Pradesh 201309
• Phone: +91 98106 22372
• Email: info@sharmapharmacy.com